Terms & Conditions

Terms & Conditions
These terms and conditions are provided by Justin's Toys and listed below are the terms and conditions under which you may use our website.
These terms and conditions may be revised at any time and changes to these terms and conditions will be effective immediately upon revision. We reserve the right to amend or correct any website content, with or without prior notice.

Description of Products
Each product on this website is listed subject to it's Product Description. We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was posted on the website. All products are new and sealed in manufacturer's packaging unless specified in the description.

We accept all credit cards and payments through paypal and amazon pay. To use any credit card, please select paypal or amazon pay as the option for payment and if the credit card you would like to use is not already connected, there will be another option for you to add a different method of payment.

To add credit card to paypal refer to this link
To add credit card to amazon refer to this link

International Orders
Due to extremely high costs with tariffs and VAT fees and unreliable delivery estimates, we no longer offer international shipping. For a list of authorized Rainbow Loom Retailers, please refer to http://www.rainbowloom.com/international-websites

Returns, Order Cancellations & Warranties

1. Our returns policy states that we are happy to exchange or refund merchandise within 2 weeks of purchase, provided the goods are unused, unopened and in original packaging.
2. To start a return, please click the following return form.
3. Returns must be shipped back to our facility before any credit is issued and refunds will be credited back in the original form of payment made during purchase.  
4. Most items are covered up to one year by a manufacturer’s warranty.
5. Returns on damages or defects are subject to an inspection and original manufacturer’s warranty, if applicable. We personally do not give any warranty to any product if it is determined that the merchandise was broken from misuse.
6. For product integrity and hygiene purposes, we are unable accept a return on all pillows, stuffed animals and plush.
7. If a return is made due to an error on our end, we will issue an RMA and provide you with a prepaid shipping label to return the merchandise to our warehouse.
8. Any order cancellations made are subject to payment fees which are not refundable. At the moment, Paypal charges 2.9%. For more information regarding their fees, please refer to: Paypal FAQ's
9. By completing any order on this website, you are acknowledging acceptance of these terms and conditions.